CLAIMS SUPPORT
Claims management without the hassle.
We are only the intermediary between our client and the carrier involved.
All claims must be filed no more than 9 months from the date of delivery.
If it is concealed damage, it needs to be reported within 5 days of the date of delivery.
Facilitation of claims by DLX needs to be a minimum of $100.
GET STARTED
Learn How to File a Claim
Download our step-by-step guide to learn more about filing a claim.
File a Claim*
*Retain all damaged good(s) until the claim is concluded.
Check Claim Status
Click the confirmation status link that was sent via email when you filed the claim.
Claim FAQs
Q: What is the typical claim timeframe?
A: Although it is our aim to resolve your claim as quickly as possible, it is crucial to be aware of common claim timeframes.
- In our experience, your claim(s) are typically settled within 60 to 90 days on average.
- Motor Carriers have 30 days to acknowledge receipt of the claim, then begin their investigation.
- Regulation allows carriers an additional 120 days to resolve.
Q: What are best practices when it comes to claims?
A: The items listed below are critical to increase the likelihood of a successful claim:
- Take the time to inspect the freight when it arrives and mark all discrepancies on the delivery receipt.
- Shrink wrap intact?
- Damages/shortages noted?
- Signatures of both driver and consignee are present.
- An OS&D number noted and available for reference.
- Seal intact?
- Temps taken and noted?
- Stick to one email thread when dealing with a claim and include in the subject line the load number or PRO number.
- Take photos of the freight still on the trailer to show how it shipped and arrived.
- Note temps of the freight/trailer while at the shipper on the BOL when it comes to refrigerated freight.
- Submit all temp related documents to provide with your claim related to temp abuse (TTRs, Refer download, pulp readings, etc.)
Q: How can I avoid freight claims?
A: Here are a few top tips to help you avoid freight claims:
- Package your freight properly.
- Inspect your freight before shipping.
- Properly label your freight and complete all necessary paperwork.
- Use good quality pallets.
- Train your warehouse staff on proper shipping and receiving processes.
- Take photos of your shipment when it is loaded to support the condition of the freight.
- Clearly define expectations for temperature readings and thresholds before pickup.
- Ensure that all partner vendors, receiving facilities, and customers have clearly defined expectations and provide quality assurance guidelines to DLX and carriers.
Need help?
Our team is here to help. Email us at freightclaims@shipdlx.com.
Talk to a team member
A brief, 15-minute meeting with a DLX shipping solutions team member, scheduled based on your availability.