Partnering with DLX
has been the best thing we’ve ever done.
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On-Time Delivery
When it comes to refrigerated shipping, on-time service is paramount. “One thing DLX did for us is understand the importance of getting our product to our customers on time. And it worked out really well because they brought on the core carriers we already had here, and they started working with them.” – Tad Meranda, Director of Shared Services
One of our guarantees is to make your business and shipping priorities our priority.
Gained Hours Back Per Week
Director of Shared Services Tad Meranda was previously spending nearly one full working day per week managing and tracking transportation operations. But like he says, “We’re a beef processing company, not a transportation company.”
Implementing XTMS has allowed Meranda to get back to taking care of plant operations – like purchasing, warehousing, material and equipment handling, and continuous improvement.
Reduced Shipping Costs
Last-minute shipments are a part of the business, and with perishable shipping, turnaround times are fast. DLX can reliably find transportation for last-minute loads without charging an arm and a leg. Additionally, DLX was able to eliminate the reefer fuel surcharges that Creekstone had been absorbing from three different carriers.
Deep Insights
Before implementing XTMS, Director of Shared Services Tad Meranda was piecing together reports and data by hand… on his weekends.
DLX now automates Creekstone’s reporting through Power BI, giving Creekstone better insights and the ability to break out metrics based on each customer’s shipments. Reporting includes – freight cost, assessorials, lumpers, and detentions, and it helps the Creekstone team to set freight costs correctly and reduce overspending. And Tad has his weekends back.
Customer Support & Communication
DLX Account Manager Jacob has forged a strong relationship with the Creekstone sales team. Jacob often takes calls and texts after hours or on the weekends because he understands that their operations don’t always run on a 9-5 schedule.
Focus on Core Business, Not Logistics
“My customer service reps out there spent basically their Monday mornings chasing trucks. Finding out about deliveries…where are they? What are they doing? When are they going to be there? And a lot of times, we didn’t get answers to those questions from the truck lines.” – Kevin Robinson, Director of Inside Sales
With XTMS, these service reps can now focus on customer experience, sharing information with customers in real-time like a shipment’s exact location, expected ETA, and potential delays.
