dlx careers

JOIN OUR TEAM

“The fastest growing company in Kansas City.”
Ingram’s Magazine

Work hard. Play hard. Our employees have created a great culture of hard work, camaraderie, and fun that’s revolutionizing third party logistics. If you’re a competitor and a team player, you might be just the person we’re looking for.

POSITIONS AVAILABLE:

Logistics Coordinator

$45,000/yr – $50,000/yr · Full-time · Entry level

About the job

The Logistics Coordinator plays a critical role in executing business for TMS customers partnering with the Customer Account Managers to ensure the customers’ needs are being met. Using LoadTap and other technological solutions to ensure orders are tracked, appointments scheduled, and shipments managed.

Essential Job Duties:

  • Track and trace shipments to ensure customer shipments are picked and delivered in a timely manner.
  • Communicate shipment updates to deliver a positive customer experience.
  • Respond promptly to customer inquiries.
  • Make informed decisions and provide quality shipment updates.
  • Use our technology to gain efficiency to ensure customer satisfaction
  • Have fun (work hard/ play hard)
  • Other duties as assigned

 

Qualifications

Essential Knowledge, Skills and Abilities:

  • High School education is required.
  • College education is preferred.
  • Ability to persuade, influence, and negotiate.
  • Work as a team with Account Managers and Carriers Sales Representatives.
  • Ability to multi-task.
  • Excellent verbal and written skills.

 

Physical Requirements:

  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
  • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
  • Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
  • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

Client Services Manager

Full-time · Associate

About the job

Responsible for communication throughout the organization, including introduction and collaboration with cross-functional business partners within the business to achieve targeted strategic objectives and milestones as defined by the scope of each client’s commercial agreement.

CRITICAL JOB FUNCTIONS:

  • Manage the assigned client’s relationship strategy to drive internal and external communication that continues to advance.
  • Identify opportunities to drive additional value-added services to the client that are not included in the current scope of the client(s) commercial agreement and lead internal strategy on how to best position with the client.
  • Identify freight and supply chain optimization opportunities that advance the client’s strategic market position.
  • Act as the Subject Matter Expert on leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients.

 

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

  • Own the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients.
  • Provide strategic direction to assigned client services support staff that aligns their day-to-day priorities with the objectives and outcomes of the commercial agreement.
  • Lead the delegation and successful completion of tactical responsibilities such as carrier vetting, remediation of day-to-day issues, invoicing, etc. with appropriate supporting cross-functional business partners.
  • Provide transportation rate support for domestic (US/Canada) bids.
  • Assist with ad-hoc analysis to include transit time analysis and mode comparison analysis.
  • Provide recommendations to address coverage-deficient freight lanes.

 

IDEAL CANDIDATES MAY POSSESS:

  • Bachelor’s Degree in Business Administration or a similar field.
  • 5 years of large client experience.
  • 5 years minimum experience with the Transportation Industry.
  • Up to 40% domestic travel (client site visits)
  • Proven experience building client relationships.
  • Ability to partner with and communicate effectively at all levels of the client – including VP/C-suite.
  • Ability to effectively plan and possess strong analytical skills.
  • Excellent written, oral, and presentation skills.
  • Eagerly accept new challenges.
  • Self-managed and motivated.
  •  

Business Development Representative

Full-time · Associate

About the job

The Business Development Representative (BDR) team is the primary driver of new business opportunities at Dynamic Logistics. Through outbound lead generation, each BDR plays a critical role in the lead-to-pipeline process which fuels the growth at Dynamic Logistix. The primary focus of a BDR is to schedule discovery meetings with qualified prospects.

An effective BDR will understand the company’s vision, goals, and strategy. You will maintain up-to-date knowledge of the freight market. As a part of the sales development team, you will leverage messaging and collateral, conduct research, and perform outreach activities to nurture and qualify leads that will convert into opportunities, and ultimately new customers. SDRs should be comfortable communicating across a variety of channels including email, phone, and social media.

Essential Functions

  • Generate Qualified Leads within our Ideal Customer Profile
  • Perform Prospecting Activities
  • Nurture interested prospects
  • Schedule Discovery Calls
  • Track activities in the system of record (Salesforce)

 

Other Duties

  • Achieve call metrics and meeting goals
  • Schedule Discovery Calls for Account Executives
  • Achieve Discovery Call Conversion goals
  • Execute market penetration strategies
  • Design and implement new and creative outreach strategies
  • Share market feedback with Account Executives and the Sales Development team
  • Complete assigned training via Sales Impact Academy

 

Characteristics

  • Goal driven
  • Eager to learn and be coached
  • Able to adapt an approach to reach goals
  • Resilient and optimistic attitude
  • Comfortable with performance metrics

 

Experience

  • Degree not required
  • Minimum of 1 year of work experience
  • Experience in the military, sales, logistics, or SaaS a plus

 

Tools & Resources

  • Lead Source: ZoomInfo
  • CRM: Salesforce
  • Prospecting Activities: Outreach.io
  • On Demand & Live Sales Training: Sales Impact Academy

Freight Claims Specialist

Full-time · Associate

About the job

The Freight Claims Specialist will be responsible for effective and efficient collection efforts from clients and carriers.

Duties/Responsibilities:

  • Collect all necessary claims documentation from clients and carriers
  • Review and analyze documentation for completion and accuracy
  • Review account information prior to making phone contact
  • Enter information into claims software and file directly with carriers
  • Handle all communication and follow up with the carrier until a resolution is found on the claim
  • Investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting the company and customer interests
  • Communicate and build strong relationships with carriers, insurance companies, and customers
  • Proactively review outstanding claims, Prepare weekly reporting of outstanding claim updates for the leadership team
  • Facilitate communication between operations, accounting, our clients, and our carriers on the outcome of claims
  • Help improve current claims processes and develop efficiencies
  • Direct report to the Claims Team Lead
  • Other duties as assigned

 

Require Skills/Abilities:

  • One plus years of experience in an administrative, billing, or collections environment
  • Proficient in Microsoft Office Suite of products
  • Must have high energy and the ability to multi-task
  • Ability to work in a fast-paced environment.
  • Ability to effectively prioritize tasks and manage time effectively
  • Requires the ability to effectively interact and communicate with all levels of employees, managers, and customers

 

Education and Experience:

  • High school diploma or equivalent required; Associate or bachelor’s degree preferred.
  • One plus years of experience in an administrative, billing, or collections environment

 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Accounts Receivable Specialist

Full-time · Associate

About the job

The Accounts Receivable Specialist will assist in ensuring that the company receives payment for goods and services offered to clients. This position will work directly with customers via phone and email to resolve invoice and credit issues.

Duties/Responsibilities:

  • Post daily receipts (wires/ACH/checks) in a timely manner
  • Review customer aging reports on a weekly basis
  • Develop relationships with clients and resolve disputed invoices
  • Investigate, research, and resolve outstanding account receivable items
  • Identifies root cause of billing disputes, reports process deficiencies, and recommends process improvements to create efficiencies and reduce errors
  • Obtain a general understanding of the operations and different departments of DLX
  • Reconcile billing differences between DLX invoicing and payment services
  • Direct report to the Accounts Receivable Manager
  • Performs other related duties as assigned.

 

Require Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
  • Ability to operate related office equipment, such as computers, 10-key calculators, and copiers.
  • Ability to work independently and in a fast-paced environment.
  • Ability to anticipate work needs and interact professionally with customers.
  • Excellent organizational skills and attention to detail.

 

Education and Experience:

  • High school diploma or equivalent required; Associates or bachelor’s degree in accounting preferred.
  • At least two years of related experience required.

 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.