dlx careers
JOIN OUR TEAM
“The fastest growing company in Kansas City.”
Ingram’s MagazineWork hard. Play hard. Our employees have created a great culture of hard work, camaraderie, and fun that’s revolutionizing third party logistics. If you’re a competitor and a team player, you might be just the person we’re looking for.
POSITIONS AVAILABLE:
Logistics Coordinator
About the job
This is a great way to get in with a fast-growing and ‘best around’ culture in the logistics space. This is an entry-level position with the opportunity to move up in your career quickly with this fast-growing company that promotes from within. This position is a stepping stone into a Carrier Services Management & Account Management position, and future opportunities to be promoted into other leadership roles. The Logistics Coordinator plays a critical role in executing business for TMS customers partnering with the Customer Account Managers to ensure the customers’ needs are being met. Using LoadTap and other technological solutions to ensure orders are tracked, appointments scheduled, and shipments managed.
Duties/Responsibilities:
- Track and trace shipments to ensure customer shipments are picked and delivered in a timely manner.
- Communicate shipment updates to deliver a positive customer experience.
- Respond promptly to customer inquiries.
- Make informed decisions and provide quality shipment updates.
- Use our technology to gain efficiency to ensure customer satisfaction
- Have fun (work hard/ play hard)
Required Skills/Abilities:
- High School education is required.
- College education is preferred.
- Ability to persuade, influence, and negotiate.
- Work as a team with Account Managers and Carriers Sales Representatives.
- Ability to multi-task.
- Excellent verbal and written skills.
Benefits:
- Health, Vision, Dental, Rx, and Life Insurance at reduced premiums
- Sick leave, paid vacation, paid holidays
- 401(k) w/ a 6% match
- Quarterly bonus potential
Logistics Coordinator
About the job
The Logistics Coordinator plays a critical role in executing business for TMS customers partnering with the Customer Account Managers to ensure the customers’ needs are being met. Using LoadTap and other technological solutions to ensure orders are tracked, appointments scheduled, and shipments managed. This is an overnight shift position.
Duties/Responsibilities:
- Track and trace shipments to ensure customer shipments are picked and delivered in a timely manner.
- Communicate shipment updates to deliver a positive customer experience.
- Respond promptly to customer inquiries.
- Make informed decisions and provide quality shipment updates.
- Use our technology to gain efficiency to ensure customer satisfaction
- Have fun (work hard/ play hard)
- Other duties as assigned
Required Skills/Abilities:
- High School education is required.
- College education is preferred.
- Ability to persuade, influence, and negotiate.
- Work as a team with Account Managers and Carriers Sales Representatives.
- Ability to multi-task.
- Excellent verbal and written skills.
Freight Claims Specialist
The Freight Claims Specialist will be responsible for effective and efficient collection efforts from clients and carriers.
Duties/Responsibilities:
- Collect all necessary claims documentation from clients and carriers
- Review and analyze documentation for completion and accuracy
- Review account information prior to making phone contact
- Enter information into claims software and file directly with carriers
- Handle all communication and follow up with the carrier until a resolution is found on the claim
- Investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting the company and customer interests
- Communicate and build strong relationships with carriers, insurance companies, and customers
- Proactively review outstanding claims, Prepare weekly reporting of outstanding claim updates for the leadership team
- Facilitate communication between operations, accounting, our clients, and our carriers on the outcome of claims
- Help improve current claims processes and develop efficiencies
- Direct report to the Claims Team Lead
- Other duties as assigned
Required Skills/Abilities:
- High school diploma or equivalent required; Associate or bachelor’s degree preferred.
- One plus years of experience in an administrative, billing, or collections environment
- Proficient in Microsoft Office Suite of products
- Must have high energy and the ability to multi-task
- Ability to work in a fast-paced environment.
- Ability to effectively prioritize tasks and manage time effectively
- Requires the ability to effectively interact and communicate with all levels of employees, managers, and customers
Accounts Receivable Specialist
About the job
The Accounts Receivable Specialist will assist in ensuring that the company receives payment for goods and services offered to clients. This position will work directly with customers via phone and email to resolve invoice and credit issues.
Duties/Responsibilities:
- Post daily receipts (wires/ACH/checks) in a timely manner
- Review customer aging reports on a weekly basis
- Develop relationships with clients and resolve disputed invoices
- Investigate, research, and resolve outstanding account receivable items
- Identifies root cause of billing disputes, reports process deficiencies, and recommends process improvements to create efficiencies and reduce errors
- Obtain a general understanding of the operations and different departments of DLX
- Reconcile billing differences between DLX invoicing and payment services
- Direct report to the Accounts Receivable Manager
- Performs other related duties as assigned.
Require Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
- Ability to operate related office equipment, such as computers, 10-key calculators, and copiers.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Education and Experience:
- High school diploma or equivalent required; Associates or bachelor’s degree in accounting preferred.
- At least two years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
