dlx careers
JOIN OUR TEAM
“The fastest growing company in Kansas City.”
Ingram’s MagazineWork hard. Play hard. Our employees have created a great culture of hard work, camaraderie, and fun that’s revolutionizing third party logistics. If you’re a competitor and a team player, you might be just the person we’re looking for.
POSITIONS AVAILABLE:
Logistics Coordinator
Denver Metropolitan Area (Remote) – $45,000 – $55,000
About the job
The Logistics Coordinator plays a critical role in executing business for TMS customers partnering with the Customer Account Managers to ensure the customers’ needs are being met. Using LoadTap and other technological solutions to ensure orders are tracked, appointments scheduled, and shipments managed.
Duties/Responsibilities:
- Track and trace shipments to ensure customer shipments are picked and delivered in a timely manner.
- Communicate shipment updates to deliver a positive customer experience.
- Respond promptly to customer inquiries.
- Make informed decisions and provide quality shipment updates.
- Use our technology to gain efficiency to ensure customer satisfaction
- Have fun (work hard/ play hard)
- Other duties as assigned
Required Skills/Abilities:
- High School education is required.
- College education is preferred.
- Ability to persuade, influence, and negotiate.
- Work as a team with Account Managers and Carriers Sales Representatives.
- Ability to multi-task.
- Excellent verbal and written skills.
Benefits:
- Health, Vision, Dental, 401(k) Matching, Disability, PTO, Sick Leave, Paid Holidays
Freight Claims Specialist
The Freight Claims Specialist will be responsible for effective and efficient collection efforts from clients and carriers.
Duties/Responsibilities:
- Collect all necessary claims documentation from clients and carriers
- Review and analyze documentation for completion and accuracy
- Review account information prior to making phone contact
- Enter information into claims software and file directly with carriers
- Handle all communication and follow up with the carrier until a resolution is found on the claim
- Investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting the company and customer interests
- Communicate and build strong relationships with carriers, insurance companies, and customers
- Proactively review outstanding claims, Prepare weekly reporting of outstanding claim updates for the leadership team
- Facilitate communication between operations, accounting, our clients, and our carriers on the outcome of claims
- Help improve current claims processes and develop efficiencies
- Direct report to the Claims Team Lead
- Other duties as assigned
Required Skills/Abilities:
- High school diploma or equivalent required; Associate or bachelor’s degree preferred.
- One plus years of experience in an administrative, billing, or collections environment
- Proficient in Microsoft Office Suite of products
- Must have high energy and the ability to multi-task
- Ability to work in a fast-paced environment.
- Ability to effectively prioritize tasks and manage time effectively
- Requires the ability to effectively interact and communicate with all levels of employees, managers, and customers
TMS Support Specialist
About the job
A TMS Support Specialist will provide technical support to users, internal and external for our TMS application 3GTMS. Day-to-day issues can include simply providing instruction or escalating issues to other team members, while other issues may require deeper investigation and problem solving.
Duties/Responsibilities:
- Provide timely support for both internal and external end users
- Organization of all requests so users receive a response in a timely manner
- Escalate support issues to proper individuals if needed
- Minor TMS Configuration alongside implementation team
- Develop effective solution for complex issues that may arise
- Identify and implement process to increase automation
- Communicate solutions with affected users
- Expands skill sets and explores future applications of software and business knowledge to increase opportunities for company and self
- Manage all TMS carrier contracts (TL, LTL, Intermodal)
Required Skills/Abilities:
- Associate Degree in Computer Science, related field, business, or compelling certifications
- Previous experience supporting software applications desired
- Strong analytical and problem-solving skills
- Proven ability to interact effectively with both non-technical users and highly technical users
- Ability to prioritize and balance multiple tasks
- Willingness to research and figure out complex issues
- Self-motivation, strong work ethic, and keen attention to detail
- Excellent follow-through with minimal management
- Quickly acquire technical expertise and apply it
- Adapt and stay calm under stress
- Excellent computer skills
- Well-developed organizational skills
- Travel < 10%
Preferred Experience:
- Excel/Word//SQL/Java/HTML/XML
- 1-3 years in operating, configuring transportation management software
- 1-3 years in transportation or logistics industry
- Bachelor’s Degree or equivalent experience
Logistics Coordinator
About the job
The Logistics Coordinator plays a critical role in executing business for TMS customers partnering with the Customer Account Managers to ensure the customers’ needs are being met. Using LoadTap and other technological solutions to ensure orders are tracked, appointments scheduled, and shipments managed. This is an overnight shift position.
Duties/Responsibilities:
- Track and trace shipments to ensure customer shipments are picked and delivered in a timely manner.
- Communicate shipment updates to deliver a positive customer experience.
- Respond promptly to customer inquiries.
- Make informed decisions and provide quality shipment updates.
- Use our technology to gain efficiency to ensure customer satisfaction
- Have fun (work hard/ play hard)
- Other duties as assigned
Required Skills/Abilities:
- High School education is required.
- College education is preferred.
- Ability to persuade, influence, and negotiate.
- Work as a team with Account Managers and Carriers Sales Representatives.
- Ability to multi-task.
- Excellent verbal and written skills.
Account Manager
Fort Collins, Colorado – $45,000 – $55,000 (additional compensation via commission)
About the job
The Account Manager will act as a point of contact for clients, building long-lasting and mutually beneficial relationships—always striving to find the products and services to best fit the individual needs of the client.
Duties/Responsibilities:
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the buyer experience.
Required Skills/Abilities:
- Bachelor’s degree in sales, communications, or related field required.
- Three years of experience in a client service role is preferred.
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviors and industry trends.
- Extensive, accurate product knowledge.
Benefits:
- Health, Vision, Dental, 401 (k) match, Rx, Life, Disability, PTO, Sick Leave
Accounts Payable Clerk
About the job
The Accounts Payable Associate will perform multiple functions of accounts payable including entry and processing of payments, verifying, and reconciling invoices, and responding to vendor inquiries.
Duties/Responsibilities:
- Ensures all payables are coded appropriately within the Company’s accounting structure
- Monitor email inbox and reply to payment status emails from vendors
- Collaborate cross-functionally amongst all other departments to ensure smooth operations for DLX.
- Ensures discrepancies related to vendor (remittance address and payment terms) or payment information are resolved in a timely manner
- 1099 Maintenance – including vendor set up and W9 forms
- Month-endin month end closing
- Ensure all corporate credit card transactions are entered and the companies expense policies are followed
- Provide support to the Carrier Accounts Payable Clerk
- Other projects as assigned
Required Skills/Abilities:
- General understanding on payable process
- Proficient in communicating through email and ability to professionally correspond with vendors
- Must be organized, detail oriented, and able to manage multiple competing priorities under short deadlines
- Must protect organizations/department value by keeping information confidential
- Excellent people skills with a positive customer service approach
- Excellent computer skills required, including Excel and Outlook
- Excellent writing, communication, and interpersonal skills
Benefits:
Health, Vision, Dental, 401(k) Matching, Disability, PTO, Sick Leave, Paid Holidays
Accounts Receivable Specialist
About the job
The Accounts Receivable Specialist will assist in ensuring that the company receives payment for goods and services offered to clients. This position will work directly with customers via phone and email to resolve invoice and credit issues.
Duties/Responsibilities:
- Post daily receipts (wires/ACH/checks) in a timely manner
- Review customer aging reports on a weekly basis
- Develop relationships with clients and resolve disputed invoices
- Investigate, research, and resolve outstanding account receivable items
- Identifies root cause of billing disputes, reports process deficiencies, and recommends process improvements to create efficiencies and reduce errors
- Obtain a general understanding of the operations and different departments of DLX
- Reconcile billing differences between DLX invoicing and payment services
- Direct report to the Accounts Receivable Manager
- Performs other related duties as assigned.
Require Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
- Ability to operate related office equipment, such as computers, 10-key calculators, and copiers.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Education and Experience:
- High school diploma or equivalent required; Associates or bachelor’s degree in accounting preferred.
- At least two years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
