We’ll help you
keep your customers happy.
BEFORE XTMS
TRACKING SHIPMENTS
In order to know where a shipment was and if it would arrive on time required a physical phone call to get in touch with the carrier.
NO CAPACITY
The team had to make the choice between booking loads or updating their customers. Without an automated system, they didn’t have the capacity to do both.
MANUAL DATA ENTRY
100% internal data entry. All reports were sent to customers by fax or email.
AFTER XTMS
REAL-TIME INSIGHTS
Blount’s customers are able to receive real-time tracking information and shipment location faster than ever before. They found XTMS to be intuitive and easy to navigate.
FAST REPONSE TIME
“They’re always available – any time of day. And we need that kind of communication because we need to report back to our customers.”
PARTNERSHIP
“With other 3PLs it’s almost like you’re a number. But with DLX, it’s more like you’re a partner.”
